POSITION SUMMARY:
A Senior ServiceNow Developer, the client needs a “ doer ” they already have a lead for this project.
The manager stressed the importance of someone that can take initiative and not “wait for instructions”.
The manager would like someone with hands-on experience doing an HR Implementation in ServiceNow and UI or Workspaces implementation in ServiceNow.
Key Skills:
1.
Experience creating APIs.
2.
Workforce optimization experience.
3.
Process optimization experience.
4.
HR and Workday
5.
ITSM – working with portals and workspaces.
6.
Performed custom “ rally integrations.
”
7.
HR Integrations with Power BI.
8.
HR Integrations with Snowflake.
9.
Helping to improve reporting in Snowflake .
QUALIFICATIONS:
8 years’ experience building or maintaining Rest APIs
8 years’ experience with web-based development languages (JavaScript, HTML, CSS, AJAX, HTTP, XML)
8 years’ experience with SQL and relational databases
5 years’ experience with IT Service Management (ITSM) & with HR Service Delivery (HRSD)
ITIL related certification – Foundations or higher
Certification: ServiceNow Certified Application Developer – (included recent Deltas)
Experience with Integration Hub, Managed and Custom Spokes
Experience building Custom Applications, including new roles, tables, metrics, & reporting .
Ability to present and explain technical information to diverse audiences.
PREFERRED QUALIFICATIONS:
8 years’ experience in IT, software development, or ServiceNow administration
ServiceNow Certified System Administrator & Certified ServiceNow Developer
3 Additional Certifications within ServiceNow modules HR IMPLEMENTATION, WORKSPACE IMPLEMENTATION
Experience with Agile / Scrum methodology.
RESPONSIBILITIES:
Architect solutions across ITSM, HRSD, and Custom Applications to streamline operations and enhance user experience.
Lead the design and implementation of complex ITSM workflows to ensure timely escalations and communications, minimize service disruption, and optimize service delivery.
Lead customization and configuration of Discovery, Event Management and the CMDB to automate incident creation based on alerts and optimize infrastructure visibility and management.
Collaborate with SecOps teams to automate ticket routing and improve detection workflows.
Drive HRSD improvement to Case Management, Onboarding, and Employee Experience by leveraging data analytics to optimize the employee experience.
Manage small projects to build Custom Applications, align requirements to business needs, design solutions with an architect, drive delivery, and create standard operating procedures with Platform Admins.
Lead integration of new modules, store applications, integrations, and spokes.
Interface with executive stakeholders to align ServiceNow solutions with business goals and emerging trends.
Lead for the most intricate, rare, and complex issues that require deep platform knowledge and problem-solving expertise.
Mentor junior developers, providing guidance on advanced scripting techniques and best practices.
Design simple solutions with Solution Architect; align tool’s capability to business process needs.
Oversee development and data management for integrations between ServiceNow Platform and other systems, tools, or services (like Workday or Active Directory)
Creates and maintain technical documentation in Knowledge Base
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