Description: Join the Seven Feathers family!
About Seven Feathers Casino Resort:
Seven Feathers Casino Resort ranks in the top 20 of Pacific Northwest properties and is one of the fastest growing destination resorts in the region.
It’s a place where service is delivered by the friendliest people on earth in a location of outstanding natural beauty.
The amenities allow you to enjoy a premier resort experience.
It’s a place where you have choices.
Experience the thrill of Nevada-style gaming, fabulous food and beverages, nightly entertainment, a full-service spa, indoor pool, fitness center, world-class RV Resort, a nationally recognized travel center and unmatched personal service.
Why Work at Seven Feathers:
At Seven Feathers, you have the opportunity to apply for a diverse array of employment opportunities and be a part of something special.
You get to work for an employer who encourages Team Members to succeed and grow by providing training, development, and advancement opportunities.
We also offer a competitive salary and benefits package, including:
Comprehensive medical, dental, vision, and Rx coverage.
Paid Time Off
Employer-paid life and disability plans
401k with up to 3.
5% employer match
Free meals
Fuel discounts
Responsible for providing exceptional guest service for all resort guests.
Directs workflow and provides leadership for the reservations staff on an assigned shift.
Assists the Front Office Supervisor in coordinating the activities of the front desk, reservations, guest services, housekeeping and other departments in the resort when necessary.
Duties include but are not limited to:
Upholds the resorts commitment to exceptional guest service.
Performs all the duties and responsibilities of the reservation agent/resort operator.
Follows shift start procedures, by signing in, reading and initialing logbook, posted memos, meeting minutes, etc.
Prints and reads required reports.
Maintains accurate and pertinent logbook entries throughout each assigned shift.
Demonstrates working relationship and communication skills conducive to a professional and friendly work environment with all departments.
Responsible for monitoring calls for quality and adhering to the reservations script.
Resolves and/ or refers to management all guests' requests, concerns, complaints, and suggestions quickly, efficiently and courteously in a continuous effort to provide exceptional guest service.
Communicates information to the Front Office Supervisor and Hotel Management.
Assists in the training and retraining of all reservation staff.
Assists in the performance evaluation of reservation staff.
Knowledgeable of safety and emergency procedures and how to act upon them.
Follows proper procedure for noise/disturbance complaints.
Understands Players Club and encourages all guests to utilize this service.
Remains current on all promotions and special events within the hotel and resort.
Attends and positively contributes to all regularly scheduled meetings of the front office and reservations staff.
Encourages and demonstrates positive morale characteristics for all front office and reservation staff.
Adheres to all department and resort policies and procedures outlined in the employee handbook.
Performs and assists with other duties and responsibilities set forth by the Front Office Manager, Rooms Division Manager, and Hotel Director.
Provides constructive input to foster process improvement within the department.
Maintains confidential information that is received in verbal, written, and electronic media.
Limits access to information on a job-related, need-to-know basis.
Requirements:
High School Diploma or GED Certificate required.
1 year of experience in a hotel/reservation department required.
Supervisory experience preferred.
Strong clerical and administrative experience.
Excellent organizational, verbal, interpersonal, and customer relations skills.
Exhibit strong communication skills both written and verbal.
Intermediate computer skills in Microsoft Word, Excel, and Outlook.
Analytical/mathematics skills essential.
Able to read and comprehend written instructions.
Ability to handle multiple priorities and tasks at once.
21 years of age or older.
Must be able to obtain a Class III Gaming License.
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