The Front-Of-House Manager is responsible for leading and organizing front-of-house staff and overseeing the daily operations of the restaurant and bar at Splitz; to ensure exceptional service and create a memorable dining experience for guests while maximizing guest satisfaction and profits.
*PRINCIPAL DUTIES & RESPONSIBILITIES*
* Ensure exceptional customer service and guest satisfaction at all times.
* Oversee and manage all front of house operations, including the bar.
* Train and supervise front of house staff, including scheduling, performance evaluations, and disciplinary actions.
* Collaborate with kitchen staff to ensure efficient and timely food service.
* Maintain inventory of supplies and place orders as needed.
* Assist in managing operational costs associated with front of house.
* Handle customer complaints and resolve issues in a professional and timely manner.
* Monitor dining room cleanliness and appearance, ensuring compliance with health and safety regulations.
* Ensure staff are following OLCC guidelines for handling and serving alcoholic beverages.
* Assist in coordinating banquets and private party reservations.
* Implement and enforce restaurant policies and procedures.
*QUALIFICATIONS*
* Minimum of 1-2 years previous experience in restaurant management or a similar role.
* Excellent customer service skills with the ability to handle difficult situations calmly and professionally.
* Strong leadership and organizational skills with the ability to multitask in a fast-paced environment.
* Excellent communication and interpersonal skills.
* Knowledge of food industry regulations and best practices for food preparation, safety, and sanitation.
* Ability to interview, hire, train, and supervise front of house staff.
* Must be flexible to work varied shifts, including evenings, weekends, and holidays.
Note: This job description is not intended to be all-inclusive.
The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Job Type: Full-time
Pay: From $22.
00 per hour
Expected hours: No less than 40 per week
Benefits:
* Employee discount
* Flexible schedule
* Health insurance
* Paid time off
* Paid training
Experience level:
* 1 year
* 2 years
Restaurant type:
* Bar
* Casual dining restaurant
Shift:
* 8 hour shift
* Day shift
* Evening shift
Weekly day range:
* Every weekend
Experience:
* Restaurant management: 1 year (Required)
Ability to Relocate:
* Roseburg, OR 97470: Relocate before starting work (Required)
Work Location: In person
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