Resident Services Coordinator

At Northwest Real Estate Capital Corp, our values and behaviors live vibrantly guiding how we work, the decisions we make, and the results we achieve.
Respect, Integrity, Trust, and Accountability (RITA) help us to create trusting relationships with our employees.
We value them and their personal goals and aspirations just as much as their work.
We hire the most uniquely qualified, dedicated and energetic employees and we hope you are one of them! *GENERAL DESCRIPTION-* A service coordinator is a social service staff person who links elderly and/or disabled residents of the development to supportive or medical services in the general community which they need to continue to live independently.
This function includes development of contacts with service providers and agencies for resident referrals and the ongoing service management responsibility.
The service coordinator educates residents on available services and monitors provisions of services.
The service coordinator works in conjunction with the manager(s) and other management staff of the facility.
*QUALIFICATIONS-* *Education:* Baccalaureate Degree-Concentration in Social Work, Gerontology, Psychology or Public Health preferred.
*Experience*: * Demonstrated working knowledge of community services in the region with particular knowledge of services that are provided for the population living within the facility.
* Proven experience in service management, including organizing, problem-solving, and advocating.
* Trained in the aging process, elder services, disability services, drug and alcohol abuse and mental health issues.
* Aware of eligibility for and procedures of Federal and state entitlement programs.
* Alert to legal liability issues relating to providing service coordination.
* Good communication, writing, problem solving and organizational skills in addition to a strong advocacy capabilities.
* Possess the appropriate professional license where applicable.
*ESSENTIAL JOB DUTIES AND RESPONSIBILITIES-* * Assists and advises residents and families of the services, which may be necessary to maintain a self-reliant lifestyle.
* Promotes wellness activities for all residents.
* Educates residents, families, and staff on available community resources.
* Assists residents in building informal support networks among themselves and with family members.
* Acts as a liaison between community agencies, service providers, and residents.
* Works as a team member with Resident Manager(s) in serving project residents (follows up on resident situations the manager(s) believe may need supportive services).
* Encourages residents to be proactive in meeting their social, psychological, and physical needs.
* Facilitates meeting of needs when necessary, but avoids the creation of unhealthy dependence.
* Uses the least drastic intervention necessary to alleviate a problem situation.
* May assist residents or coordinate training for residents in understanding lease and tenancy obligations.
*AMERICANS WITH DISABILITIES ACT (ADA) REQUIREMENTS-* *Physical:* Frequently required to perform moderately difficult manipulative tasks such as typing, writing, etc.
Must be able to walk, stand, and sit for extended periods.
*Sensory:* Frequently required to read documents, written and financial reports, and plans.
Must be able to distinguish normal sounds with some background noise, as in accepting phone calls, interacting with staff, etc.
Must be able to speak clearly and understand/be understood using the English language.
*Cognitive:* Frequently required to concentrate on intense detail with constant interruption.
Must be able to attend to a task/function for 1 hour or more.
Frequently required to understand and relate to specific ideas, several at a time.
Must be able to remember multiple tasks/assignments given to self and others over a period of several days.
*Environmental Conditions:* Frequent exposure to seasonal conditions in outside weather.
*Equipment:* Frequently required to use a computer, phone, copier, and fax machine.
*VALUES-BASED BEHAVIORS:* 1.
Listens attentively to others.
Asks clarifying questions to gain a better understanding of the other person’s views and assumptions.
Is compassionate for the life circumstances of others.
2.
Works effectively in a team environment and actively participates in joint problem solving; willingly includes employees.
3.
Identifies and takes advantage of opportunities for personal and professional development.
4.
Encourages other employees to work as a team for the benefit of the property.
5.
Comes to meetings prepared and on time; honors work commitments; follows through on what was agreed upon; meets agreed upon deadlines.
6.
Collaborates with other work groups, and outside organizations as appropriate, in a proactive and responsive manner.
7.
Honors the private and confidential matters of co-workers, employees.
Protects the proprietary information of the management company.
8.
Follow rules, regulations and policies.
Positively contributes to implementing changes.
9.
Communicates courteously and effectively with others.
Sets clear expectations.
10.
Reinforces the importance of the core values within the work group and the larger System by acknowledging behaviors that demonstrate or reflect Respect, Trust, Ethics and Dignity.
11.
Deals with issues directly, in a respectful and timely manner.
Approach focuses on resolving the issue while not criticizing the person.
Northwest Real Estate Capital Corp.
(“NWRECC”) is an equal opportunity employer.
NWRECC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.
Job Type: Full-time Pay: $21.
00 - $22.
00 per hour Expected hours: 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Vision insurance Schedule: * Day shift Application Question(s): * What is your non-indeed.
com email address? Our system cannot send emails to your indeed.
com email.
Ability to Relocate: * Reedsport, OR: Relocate before starting work (Required) Work Location: In person